Botanical Garden,
Hūnua Falls &
Coastal Escape

Complimentary pickup and return drop-off cover your hotel, motel or other accommodation within Auckland CBD or up to 5 km by road from Britomart. Enter your accommodation name and full pickup/drop-off addresses when booking. Other locations require separate agreement and may incur additional charges.

Collections begin up to 30 minutes before the 9:00 am departure. We will confirm your individual pickup time before travel. Please be ready at your accommodation’s main entrance five minutes before that confirmed time.

Guests may be collected from different addresses. The seven-hour tour begins after the final booked passenger has been collected. Allow additional time for collections and final accommodation drop-offs.

Auckland Airport is outside the complimentary collection area. Airport pickup requires separate arrangements and may cost extra, subject to timing and vehicle availability. Allow sufficient time for arrival formalities and travel to the tour.

For direct Auckland Airport ↔ Auckland City journeys, refer to the fixed fares in our Airport & Private Transfers booking form. Airport transfers are additional to the tour fare.

• Seven-hour shared sightseeing tour in a Standard Fleet vehicle, allocated according to passenger numbers and seating requirements.
• Professional driver providing English-language sightseeing commentary during the vehicle journey.
• Auckland Botanic Gardens visit, Hūnua Falls viewing and time for the optional self-guided forest loop.
• Clevedon Village lunch break, with meals purchased separately.
• Photo stops at Umupuia and Maraetai beaches, subject to access and weather.
• Accommodation pickup and return drop-off within the stated collection area.
• Complimentary bottled water, normal parking charges and GST.

• Meals, snacks and drinks other than complimentary bottled water.
• Specialist guided garden tours or guided forest walks; exploration at these stops is self-guided.
• Optional paid activities or experiences not expressly included in the itinerary.
• Personal purchases and optional gratuities.
• Airport transfers or pickup/drop-off outside the complimentary collection area.
• Special equipment or extra services unless specifically confirmed as included.

The Hūnua Falls Native Forest Loop is approximately 800 metres. Allow 25–30 minutes at a relaxed pace, including photographs. It includes an uphill section and may be slippery when wet. The route is subject to weather and current track access.

Time for the optional walk is included in the seven-hour tour. Guests who choose not to walk can enjoy additional time around the waterfall viewing and picnic area. We allow approximately 60 minutes for the combined waterfall and forest-loop stop.

The walk is self-guided. Wear walking shoes with good grip, stay on designated open tracks and follow footwear-cleaning instructions. Children must remain supervised by their accompanying adult.

Lunch is not included. We allow approximately one hour in Clevedon Village so you can purchase a meal or enjoy your own packed lunch. Café and shop availability varies by day.

Bottled water is included. Other food, drinks and personal purchases are at your own expense.

• Comfortable walking shoes with good grip, cleaned of soil before travel.
• A light jacket or raincoat for changeable weather.
• Sunscreen, sunglasses and a sunhat.
• A camera or smartphone and a small day bag.
• A payment card or cash for lunch, refreshments and personal purchases.
• A packed lunch or snacks, if preferred.
• Any personal medication you may need.
• Your booking confirmation on your phone or printed.

Yes. Include every passenger when booking. Infants under two are charged NZ$124.50 and occupy their own passenger seat with an appropriate child restraint. Lap travel is not offered.

Provide each child’s age and child-seat requirements when booking. We will confirm availability, suitability and any additional charge. Children under 18 must travel with an adult aged 18 or over and remain supervised, including during self-guided walks and near water.

Tell us about mobility assistance or equipment requirements when booking so we can discuss suitable vehicle and sightseeing arrangements. Please say whether mobility equipment folds and whether the passenger can transfer to a vehicle seat.

Bring small personal bags. Tell us about suitcases, pushchairs or bulky items so we can check available space. Special requests remain subject to confirmation, and any additional charges will be advised.

Where offered at checkout, you can pay a 30% deposit or pay in full. The remaining 70% is due no later than 24 hours before the advertised tour departure. Bookings made within two days of departure require full payment.

You can pay the balance securely through Manage my booking in your confirmation email. We also send a reminder two days before travel with a direct link to your booking portal.

Your booking portal shows your current payment status. Once your balance is paid in full, you can download your updated ticket showing Paid in full and your latest invoice reflecting all payments received.

If you need assistance or haven’t received your reminder, please contact us.

Cancel at least 24 hours before your scheduled tour departure for a full refund of your tour payment, including any deposit. For later cancellations or no-shows, payments are normally non-refundable, subject to applicable consumer rights. Any cancellation charge will not exceed the total fare or a reasonable estimate of our loss.

The deadline is based on the advertised departure time, rather than your individual accommodation pickup time. Check the exact deadline and terms at checkout. Cancel through the customer booking portal where available, or contact us promptly with your reference.

Solo travellers are welcome. Shared departures normally require at least three passengers aged two or over across all bookings. Infants count towards seating capacity but not the operating minimum. We may operate with fewer passengers at our discretion.

If minimum numbers are not reached and we cannot operate, we will contact you at least 24 hours before departure to offer an alternative departure or a full refund of your tour payment.

Stop order, timings and availability may change because of traffic, weather, opening hours or road and track access. Garden displays vary seasonally. An affected stop may be replaced with a suitable alternative.

Follow all safety signs and closures. Swimming is not included. If we cancel the tour or make a significant change you do not accept, we will offer an alternative or a refund for the affected service. Your statutory consumer rights remain unaffected.

Check your confirmation email and ticket for the date, departure time, passenger numbers, pickup/drop-off details and payment status. Contact us promptly if anything is incorrect or changes.

We will confirm your individual collection time before travel and respond separately to special requests. An unpaid reservation or ticket marked Awaiting Payment is not evidence of successful payment.