Piha & Waitākere
Nature Escape

Our planning allowance is approximately 135 minutes at sightseeing stops and breaks, 145 minutes driving between locations and returning towards Auckland, plus 20 minutes of flexibility for traffic, parking and boarding. The refreshment break is included; food and drinks other than bottled water are purchased separately.

Stop durations are approximate and may vary with traffic, weather, opening hours, access and the needs of the group. Your driver may adjust the order or redistribute time between stops. These are planning allowances, not guaranteed driving forecasts or fixed appointments.

The advertised tour duration begins after the final passenger pickup. Accommodation collections and final return drop-offs require additional time.

Complimentary pickup and return drop-off cover your hotel, motel or other accommodation within Auckland CBD or up to 5 km by road from Britomart. Enter the accommodation name and full pickup/drop-off addresses when booking. Other locations require separate agreement and may incur additional charges.

Collections begin up to 30 minutes before the 9:00 am departure. We will confirm your individual pickup time before travel. Please be ready at your accommodation’s main entrance five minutes before that confirmed time.

Guests may be collected from different accommodation addresses. The five-hour sightseeing tour begins after the final booked passenger has been collected. Allow additional time for collections and return drop-offs.

Auckland Airport is outside the complimentary collection area. Airport pickup requires separate arrangements and may cost extra, subject to timing and vehicle availability. Allow sufficient time for arrival formalities and travel to the tour.

For direct Auckland Airport ↔ Auckland City journeys, refer to the fixed fares in our Airport & Private Transfers booking form. Airport transfers are additional to the tour fare.

• Five-hour shared sightseeing tour in a Standard Fleet vehicle, allocated according to passenger numbers and seating requirements.
• Professional driver and English-language sightseeing commentary during the drive.
• Arataki Visitor Centre, viewing decks and time for an optional self-guided native forest walk, subject to opening hours and access.
• Piha lookout and black-sand beach photo stops, subject to weather and safe access.
• Accommodation pickup and return drop-off within the stated collection area.
• Complimentary bottled water, normal parking charges and GST.

• Meals, snacks, afternoon tea and drinks other than bottled water.
• A guided forest walk, specialist nature guiding or cultural interpretation.
• Swimming, surfing, Lion Rock climbing, cave exploration or visits to Kitekite Falls.
• Personal purchases and optional gratuities.
• Airport transfers or pickup/drop-off outside the complimentary collection area.
• Special equipment or extra services unless specifically confirmed as included.

The forest walk is planned as a short stop of approximately 25 minutes, including time for photographs. It is optional and self-guided. Trails may include uneven ground, slopes and steps; beach walking involves soft or uneven sand.

Tell us about mobility assistance or equipment requirements when booking so we can discuss suitable arrangements. Children must remain supervised by their accompanying adult. Our driver may accompany the group where practical, but guided forest interpretation is not included.

• Closed-toe walking shoes with good grip, cleaned of soil before travel.
• A jacket or raincoat for changeable weather and coastal winds.
• Sunscreen, sunglasses and a sunhat.
• A camera or smartphone and a small day bag.
• An optional packed snack or light lunch; café opening hours can vary.
• A payment card or cash for refreshments and personal purchases.
• Your booking confirmation on your phone or printed.

The route includes winding roads through the Waitākere Ranges. Please consider this if you experience motion sickness.

Yes. Include every passenger when booking. Infants under two are charged NZ$104.50 and occupy their own passenger seat with an appropriate child restraint. Lap travel is not offered.

Provide each child’s age and child-seat requirements in the special-requests question. We will confirm availability, suitability and any additional charge. Children under 18 must travel with an adult aged 18 or over and remain supervised, including during self-guided walks.

Bring small personal bags. Tell us about suitcases, pushchairs, wheelchairs or bulky equipment when booking so we can check space and suitable arrangements. For mobility equipment, please say whether it folds and whether the passenger can transfer to a vehicle seat.

Special requests are subject to availability and are not guaranteed until confirmed. We will advise if an additional charge applies.

Where offered at checkout, you can pay a 30% deposit or pay in full. The remaining 70% is due no later than 24 hours before the advertised tour departure. Bookings made within two days of departure require full payment.

You can pay the balance securely through Manage my booking in your confirmation email. We also send a reminder two days before travel with a direct link to your booking portal.

Your booking portal shows your current payment status. Once your balance is paid in full, you can download your updated ticket showing Paid in full and your latest invoice reflecting all payments received.

If you need assistance or haven’t received your reminder, please contact us.

Cancel at least 24 hours before your scheduled tour departure for a full refund of your tour payment, including any deposit. For later cancellations or no-shows, payments are normally non-refundable, subject to applicable consumer rights. Any cancellation charge will not exceed the total fare or a reasonable estimate of our loss.

The deadline is based on the advertised departure time, rather than your individual accommodation pickup time. Check the exact deadline and terms at checkout. Cancel through the customer booking portal where available, or contact us promptly with your reference.

Solo travellers are welcome. Shared departures normally require at least three passengers aged two or over across all bookings. Infants count towards seating capacity but not the operating minimum. We may operate with fewer passengers at our discretion.

If minimum numbers are not reached and we cannot operate, we will contact you at least 24 hours before departure to offer an alternative departure or a full refund of your tour payment.

The order, duration and availability of stops may change because of traffic, weather, opening hours or access restrictions. An affected stop may be replaced with a suitable alternative.

Follow all safety signs, closures and footwear-cleaning instructions, and stay on designated open trails. Swimming and climbing Lion Rock are not part of this tour. If we cancel the tour or make a significant change you do not accept, we will offer an alternative or a refund for the affected service. Your statutory consumer rights remain unaffected.

Check your confirmation email and ticket for the date, departure time, passenger numbers, pickup/drop-off details and payment status. Contact us promptly if anything is incorrect or changes.

We will confirm your individual collection time before travel and respond separately to special requests. An unpaid reservation or ticket marked Awaiting Payment is not evidence of successful payment.